1. Are your pre-owned mobile phones in good condition?

Yes, all our pre-owned mobile phones go through a rigorous inspection and refurbishment process to ensure they are as good as new. We deal exclusively in scratch-less and dent-less phones, so you can be confident in the quality and condition of our pre-owned devices.

2. What is the warranty period for pre-owned mobile phones?

We offer a comprehensive warranty period of 5 Days for all our pre-owned mobile phones. This warranty covers any functional defects that may occur during normal use.

3. Can I return or exchange a pre-owned mobile phone if I’m not satisfied?

Yes, we have a hassle-free return and exchange policy for pre-owned mobile phones. If you are not completely satisfied with your purchase, you can contact our customer support team within 5 days of receiving the product to initiate a return or exchange.

4. How do you ensure the authenticity of your pre-owned mobile phones?

We have a strict authentication process in place to ensure the authenticity of our pre-owned mobile phones. Our team of experts carefully examines each device to verify its authenticity and ensure that it is not a counterfeit or replica.

5. Are the accessories included with the pre-owned mobile phones?

Yes, all necessary accessories such as charging cables and adapters are included with our pre-owned mobile phones, unless explicitly mentioned otherwise in the product description. We strive to provide a complete package to enhance your overall experience.

6. Do you offer a warranty on new accessories?

Yes, we provide a warranty period for all new accessories. The duration of the warranty may vary depending on the product, but rest assured that we stand behind the quality and functionality of our accessories.

7. How long does it take to process and ship an order?

We strive to process and ship all orders within 2-3 Days. However, please note that processing times may vary depending on the availability of the product and the order volume at the time of purchase. Once your order is shipped, you will receive a confirmation email with tracking details to track your package.

8. What payment options do you accept?

We accept various payment options, including credit/debit cards, net banking, and cash on delivery (COD) for selected locations. You can choose your preferred payment method at the time of checkout.

9. How can I contact your customer support team?

You can reach our customer support team through https://gotit.org.in/contact-us/. Our dedicated support staff is available to assist you with any queries or concerns you may have.

10. Can I sell my old mobile phone to your website?

No, currently we do not offer a sell-back program for old mobile phones. We specialize in selling pre-owned mobile phones. However, we recommend exploring certified trade-in or recycling programs available in your area for a convenient and eco-friendly way to dispose of your old devices. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you make an informed purchase and provide an excellent online shopping experience.

11. Are the products listed as “imported” or “China-packaged” on your website genuine?

No, the products listed as “imported” or “China-packaged” on our website are not genuine products. They are categorized as “first copy” or “replica” products, which means they are replicas of the original brand but are not manufactured or endorsed by the original brand.

12. How can I distinguish between first-copy products and genuine products on your website?

First-copy products are typically labeled as “imported” or “China-packaged” on our website. Additionally, product descriptions may include information indicating that the products are replicas or first copies. We strive to provide clear and transparent information to help customers make informed purchasing decisions.

13. Can I trust the quality and reliability of first-copy products?

While we aim to offer high-quality first-copy products, it’s essential to recognize that they may not always meet the same standards as genuine branded products. We encourage customers to read product reviews, examine product details, and consider their preferences and budget when purchasing first-copy products.

First-copy products are typically labeled as “imported” or “China-packaged” on our website. Additionally, product descriptions may include information indicating that the products are replicas or first copies. We strive to provide clear and transparent information to help customers make informed purchasing decisions.