Returns, Refund & Cancellation Policy
Last updated: [Date-24/08/2023]
Thank you for shopping at GOT IT and visiting www.gotit.org.in (the “Website”). This policy explains how we handle returns, exchanges, refunds, and cancellations for products purchased through our Website. By making a purchase and using our Website, you agree to the terms outlined in this policy.
1. Return Eligibility
1.1. You may be eligible for a return if:
– The product is damaged or defective upon receipt.
– The product is different from what was ordered.
– You received the wrong size or variation of the product.
2. Returns Process
2.1. To initiate a return, please follow these steps:
– Contact our customer support within 5 days from the date of delivery.
– Provide order details, a description of the issue, and relevant photos if applicable.
– Our customer support team will guide you through the return process.
3. Return Conditions
3.1. To be eligible for a return:
– The product must be unused, in its original packaging, and in the same condition as when received.
– Any tags, labels, or protective covers must remain intact.
– The return request must be made within 5 days from the date of delivery.
4. Refund Process
4.1. Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
4.2. If approved, your refund will be processed and applied to the original payment method within 5-7 business days.
5. Return Shipping
5.1. For approved returns, we will provide instructions for returning the product. Return shipping costs may be covered by us or shared, depending on the circumstances. Please follow our provided instructions to ensure a smooth return process.
6. Non-Refundable Items
6.1. Certain products are non-refundable, including but not limited to personalized items, digital products, and perishable goods.
7. Exchanges
7.1. If you would like to exchange a product for a different size, color, or variation, please follow the same return process mentioned above. We will guide you through the exchange procedure.
8. Cancellation Policy
8.1. Order Cancellation by Customer:
– You may cancel your order before it is shipped. Once the order is shipped, it cannot be canceled, but you may still be eligible for a return as per our Return Eligibility conditions.
8.2. Order Cancellation by GOT IT:
– We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or issues with payment processing. In such cases, a full refund will be processed to the original payment method.
8.3. How to Cancel:
– To cancel your order, please contact our customer support team with your order number and reason for cancellation.
9. Changes to Return, Refund, and Cancellation Policy
9.1. We reserve the right to update or modify our Return, Refund, and Cancellation Policy at any time. Changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically for any updates.
This policy should now comprehensively cover returns, refunds, exchanges, and cancellations.
